Acceptance of Terms
Travel Navigator™ (“Travel Navigator”, “we”, “our”, “us”) is an online service that provides users (“you”) with valuable health and travel information, and lots more. Our website, mobile properties, and related applications (collectively, our “Website” and/or “App”) are owned and maintained by Health Care Services International Inc., of 150 King Street West, Suite 1205, Toronto ON M5H 1J9, Canada.
We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services.
We receive and store any information you enter on our Website, App, or give us in any other way. This includes information that can be used to identify you as an individual or to contact you directly (“personal information”).
Personal information includes information you provide us such as your first and last name, telephone number, postal and email addresses, user name and password. We may also request information about your travel plans, style, and preferences.
You can choose not to provide this personal information to us, but in general some information about you is required for you to receive relevant offerings from Travel Navigator and enjoy other benefits of being a registered member. For example, only registered members can access travel planning content, receive alert notifications, and access targeted contextual information. In addition, some information is also required for you to ask us a question or initiate other transactions on our site.
Other information we may choose to collect may also include details such as your IP address, information identifying your device, and browsing history, to the extent that information is about you.
Information About Others
You will have the opportunity to provide contact and travel-related information for other people through our Website or App. If you do, you may need to submit personal information related to that individual. You must obtain the consent of other individuals prior to providing us with their personal information.
Information from Other Sources
Automatic Collection of Information
We automatically collect some information from your computer or Device when you visit Travel Navigator. For example, we will collect session data, including your IP address, Web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.
If you contract for additional services with affiliated or third-party suppliers, facilitated by Travel Navigator, we may collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely transmit this information to the supplier of the additional services to complete the transaction. Please note that the supplier processes your payment, not Travel Navigator, unless otherwise specified. You agree to review and be bound by the supplier’s policies and procedures before making a reservation through Travel Navigator. We may offer members the option to save information related to method and choice of payment on our Website.
Location Information and Other Information from Devices
When you use our App on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Travel Navigator website. In addition, we may collect information about your location if you have instructed your Device to send such information to the App via the privacy settings on that Device, or if you have uploaded data with location information. We may use the location information collected from your Device to enhance your use of the App by providing you with relevant content and contextual information. For example, we may use your location to show relevant travel information related to where you are traveling. You can change the privacy settings of your Device at any time to turn off the functionality to share location information with the App. Please note that turning off location sharing may affect certain features of our App. If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.
Cookies and Other Web Technologies
We collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any website. They are stored by your Internet browser. Cookies contain basic information about your Internet use. Your browser sends these cookies back to the site every time you revisit it, so it can recognize your computer or mobile device and personalize and improve your site experience.
The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable non-essential types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.
Response to Do Not Track Signals
Your web browser may transmit a “Do Not Track” (“DNT”) signal to Travel Navigator and other websites. Because of differences in web browsers’ default settings and the manner in which browsers incorporate DNT signals, it is sometimes unclear to site operators whether site visitors have selected the DNT setting themselves, or whether they are aware that they have a choice in determining the setting. Travel Navigator does not currently respond to DNT signals. Once the Internet industry has settled on standards related to this issue and Travel Navigator recognizes such standards, we may re-evaluate this approach. At the present time, our policy in relation to cookies in particular is set out above under “Cookies and Other Web Technologies”.
How We Use Your Information
Travel Navigator uses the information we collect about you for the following general purposes:
With Whom We Share Your Information
Travel Navigator may share your information with the following entities:
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website or App receives or the most popular content. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
How Long We Keep You Information for
We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. If you have submitted personal information to Travel Navigator and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information. You can also access and update your contact information by visiting your profile page or settings on the Travel Navigator Website or App, as applicable. We may retain certain information associated with your account in our archives, including for analytical purposes, as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.
Your rights and choices with respect to the collection and use of your information:
How We Protect Your Information
We want you to feel confident about using Travel Navigator, and we are committed to protecting the information we collect. While no website or application can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal information you provide us against unauthorized or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Travel Navigator is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 sends personal information to us, we will delete or destroy such information as soon as reasonably possible.
Travel Navigator – Privacy & Compliance Officer
Health Care Services International Inc.
150 King Street West, Suite 1205
Toronto, Ontario M5H 1J9
Telephone: 1-416-644-2082 ext. 308
Call Recording and Monitoring
©2019 Health Care Services International Inc. All rights reserved.